ACCOUNTING QUESTIONS
Do you have questions regarding your account, or need assistance with trying to pay online? You can reach our Accounting Dept. direct by calling (916) 742-1141 or you can send an email to accounting@landmarklimited.net. When calling, please have your Association Name and address handy so we can quickly pull up the information for you.
PAYMENT LOCKBOX MAILING ADDRESS:
Your Association Name
C/o Landmark Limited
PO BOX 97731
Las Vegas, NV 89193-7731
COVID-19 HARDSHIP AND PAYMENT PLAN REQUEST FORM – Click Here to Download Form
HOW DO I UPDATE MY CONTACT INFORMATION?
As a homeowner, it is your responsibility to let us know if any of your contact information changes. This includes letting us know if you are leasing out your home. To update your contact information, please download and fill out the Household Profile Form and return to our office.
PROPERTY IMPROVEMENTS
If you are making a change to the exterior of home, or a change anywhere on your lot, you need to obtain prior written approval from your association before the project is started. Based on the governing documents of your association, there may be some exceptions to this; however, it is best to check with our office first. Getting approval from the association is always the safest course of action to prevent potential issues. Please contact your association manager to request a Home Improvement Application or you can send an email to homeimprovements@landmarklimited.net
REQUESTS FOR GATE CODES/FOBS/AMENITY KEYS
Roseville and Bay Area Office: (916) 746-0011 or email info@landmarklimited.net
Stockton Office: (209) 472-3485 or email stockton@landmarklimited.net
CIVIL CODE 4041 Form
Per California Civil Code, a member shall, on an annual basis, provide written notice to the association of their preferred delivery method for receiving notices from the association. If a member fails to provide this information, the last mailing address provided in writing by the member or, if none, the property address shall be deemed to the address to which notices are to be delivered. Civil Code Section 4041 Form
AFTER-HOURS EMERGENCY LINE
If you are experiencing an after-hours emergency such as a water leak or property damage that requires the immediate attention of management, please call (916) 535-9898. If you are experiencing a life-threatening emergency, please hang-up and dial 9-1-1. Please note that barking dogs, architectural requests, collection inquires and other administrative matters will not be handled over the emergency line.
COMMUNITY WEBSITE HELP
If your community has a website and you have not received the registration instructions, please email helpdesk@landmarklimited.net. Please make sure to include your Association Name/Property Address and your First and Last Name.
REQUEST FOR INDIVIDUAL DELIVERY
Any member may request individual delivery (i.e., mail) of meeting notices by filling out and submitting this form: Request for Individual Delivery Form
ELECTION RULES
To view your association’s election rules, please click here: Election Rules
REQUEST TO HAVE FINES REMOVED
If you’ve had fines levied against your account for violating the CC&Rs, you can CLICK HERE to submit your request to have them waived. Once we have received your request, it will be forwarded to the Board of Directors for review at their next scheduled board meeting. Your request does not guarantee or approve the waiver of any fines, or stop further action by your Board of Directors.
ZOOM INSTRUCTIONS
Due to health and safety concerns associated with the current global COVID-19 pandemic, Board Meetings that are open to the members are being conducted electronically either via conference call or Zoom, until further notice. The details of each meeting will be provided on the agenda.
If you are new to Zoom, you will want to visit www.zoom.us for more information. Zoom works on computer desktops, laptops, and most mobile devices and tablets equipped with a camera and microphone. You can join a meeting by clicking on https://zoom.us/join and entering the Meeting ID and Passcode which is noted on the meeting agenda. Please be advised that once you join the meeting, you will be automatically placed into a ‘waiting room’. When the meeting is ready to start, the host will move you from the waiting room into the meeting. To avoid distracting noise, all attendees will be muted upon entry.
QUESTIONS/CONCERNS/COMPLAINTS
At Landmark Limited, customer service is one of our top priorities! You are important to us and if there is something, we can do to improve our service we want to know. No matter the issue, Landmark Limited encourages constructive dialogue with our homeowners. Your feedback will help us determine how we can improve as well as making sure we acknowledge the members of our staff that provide exceptional customer service. To help us assess your overall satisfaction with our company, please email management@landmarklimited.net.