ACCOUNTING QUESTIONS

Do you have questions regarding your account, or need assistance with trying to pay online? You can reach our Accounting Dept. direct by calling (916) 742-1141 or you can send an email to accounting@landmarklimited.net. When calling, please have your Association Name and address handy so we can quickly pull up the information for you.

PROPERTY IMPROVEMENTS

If you are making a change to the exterior of home, or a change anywhere on your lot, you need to obtain prior written approval from your association before the project is started. Based on the governing documents of your association, there may be some exceptions to this; however, it is best to check with our office first. Getting approval from the association is always the safest course of action to prevent potential issues.

Please contact your association manager to request a Home Improvement Application or you can send an email to corporate@landmarklimited.net

REQUESTS FOR GATE CODES/FOBS/AMENITY KEYS

Roseville and Bay Area Office: (916) 746-0011 or email info@landmarklimited.net

Stockton Office: (209) 472-3485 or email stockton@landmarklimited.net  

AFTER-HOURS EMERGENCY LINE

If you are experiencing an after-hours emergency such as a water leak or property damage that requires the immediate attention of management, please call (916) 535-9898. If you are experiencing a life-threatening emergency, please hang-up and dial 9-1-1. Please note that barking dogs, architectural requests, collection inquires and other administrative matters will not be handled over the emergency line.

HOW DO I UPDATE MY CONTACT INFORMATION?

As a homeowner, it is your responsibility to let us know if any of your contact information changes. There are forms specific to each association that need to be filled out. To request a Household Profile Form and/or Off-Site Owner form be sent to you, please contact your association manager or email info@landmarklimited.net

COMMUNITY WEBSITE HELP

If your community has a website and you have not received the registration instructions, please email helpdesk@landmarklimited.net. Please make sure to include your Association Name/Property Address and your First and Last Name.

QUESTIONS/CONCERNS/COMPLAINTS

At Landmark Limited, customer service is one of our top priorities! You are important to us and if there is something, we can do to improve our service we want to know. No matter the issue, Landmark Limited encourages constructive dialogue with our homeowners. Your feedback will help us determine how we can improve as well as making sure we acknowledge the members of our staff that provide exceptional customer service. To help us assess your overall satisfaction with our company, please email management@landmarklimited.net.